SHOPPING INFORMATION

  • Shipping costs are 35 EGP for Cairo and Giza governorates.
  • For the rest of Egypt’s governorates, shipping costs are 55 EGP.
  • After placing an order, customer service will contact you within two days to confirm the order.
  • Once confirmed, the order is shipped with Bosta. Bosta will then call you to confirm the delivery time and location. Delivery typically takes two to three days after shipment.
  • After you place an order, customer service will contact you within two days to confirm it.
  • Once confirmed, your order will be shipped via Bosta.
  • Bosta will then contact you to confirm the delivery time and location.

Yes, the order comes with an invoice from Bosta included in the packaging. This invoice will also contain your order number on the website.

PAYMENT INFORMATION

Typically, payment is taken from your bank account once your order is confirmed and processed for shipping, or at the moment you complete the checkout process, depending on the payment method and the store’s policy.

A wishlist is a feature that allows you to save items you are interested in but may not be ready to purchase immediately. You can add products to your wishlist to keep track of them for future purchase.

If you receive a damaged or wrong product, you should contact customer service as soon as possible. They will typically guide you through the return or exchange process, which might involve providing photos of the damaged or incorrect item.

To change or cancel your order, please contact us via phone or WhatsApp at +201021110557.

“Package tracking” allows you to follow your order’s journey from the warehouse to your delivery address. Once your order is shipped, you will usually receive a tracking number. You can use this number on the shipping carrier’s website (like Bosta, as mentioned previously) to see the current status and location of your package.

 

 

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